ABOUT US
SHOPPING ONLINE & PRICING
- Do you match prices from another website?
- Do you offer price adjustment if an item I purchase goes on sale?
- Do you have any sale events and when does each sale event end?
- How does pricing work in your online store and why do they change from time to time?
- Are your prices in Canadian or US currency?
- Where are your products made and how safe are your products?
MY ACCOUNT & PRIVACY
ORDERING & CHECKOUT
- Where do I enter my coupon codes?
- Can I cancel my order and how long does it take to receive my refund?
- When I tried to place my order, I got an error message “Payment declined by your AVS Risk Control Setting” with error code 10554. What does this mean and what can I do to complete my order?
- Why have I not received any confirmation email after I have placed my order?
SHIPPING
- Will I get my order before 2021 Christmas?
- How does shipping work and do you offer free shipping?
- How does shipping work for KidKraft products?
- How long does it take for my order to be delivered after I place my order?
- Will I get an email with a tracking # when my order is shipped?
- Do you offer an option to pick up my order from your store?