What is your return policy?

We will accept returns made within 30 days from the date of order (except for Christmas orders - see below), given the following conditions apply:

1. Product must be in the original packaging and MUST BE UNOPENED and in good condition.
2. Product must be returned with return shipping paid by the customer (if applicable).
3. Returns must be accompanied by a receipt or packing slip.
4. Refunds will be credited back to the original form of payment.
5. Product is not a clearance item. ALL CLEARANCE ITEMS ARE FINAL SALE.

Please note that the there is also a 10% restocking charge for any returned item.  We will also not be able to refund any shipping fee charged on the order.

Christmas orders: Orders placed between November 1st and December 15th can be returned before January 15th of the following year given the above conditions are met.

To initiate a return, please send an email to [e-mail] BEFORE shipping any item back to us. We will provide you with a return authorization number for your return before it will be accepted.